Overview

We are inviting all practice staff who missed out on our face-to-face workshops to join us for an online Triage in General Practice workshop. The workshop covers the RACGP standards on triage, identifying high-risk patients, implementing practice policies and systems, techniques of triage and medico-legal issues.

Learning Outcomes 

On completion of this activity participants will be able to:

• Implement a triage system in a general practice to mitigate risk in relation to the allocation of patient appointments, that complies with RACGP practice standards.
• Safely and appropriately implement triage skills in general practice, including those relating to telephone calls, procedures in the waiting room and interaction with the general practice team. 
• Use triage tools and guidelines to recognise and prioritise patients in the waiting room.   
• Document triage interactions, including advice received from other staff members.

Audience

GPs, practice nurses and practice staff

Presenter Details

Simon Gould, Assoc. Degree in Voc. Ed. and Training, Dip. Paramedical Science - Pre-Hospital Care, Cert. IV in Training and Assessment (TAE), RACGP EAR, Nationally Accredited Instructor/Examiner, Medics for Life